A failing TV panel or dead soundbar is a major inconvenience. Most manufacturers offer in-home service for TVs over a certain size - here's how to navigate the claim process efficiently.
TV manufacturer warranties typically cover panel defects (dead pixels meeting manufacturer thresholds, backlight failures, panel uniformity issues) and hardware failures (power supply, main board). 1 year is standard; Sony and some Samsung premium models offer 2 years.
Home theater components - receivers, soundbars, projectors - typically carry 1–2 year warranties. Sonos offers a 1-year hardware warranty. Denon and Marantz receivers carry 2 years. Yamaha AV receivers carry 2 years.
Exclusions: burn-in on OLED panels from content displaying static elements for extended periods is often excluded (though LG and Sony have improved their positions on this). Physical damage, liquid damage, and power surge damage are universally excluded.
TV warranty service has a size threshold. TVs 42 inches and above typically receive in-home service - a technician comes to you. Smaller TVs may require ship-in or carry-in service.
Samsung's standard is in-home service for TVs 32 inches and above. LG and Sony typically send technicians to TVs 40+ inches. Confirm with the brand's support line before attempting to move a large TV for service.
In-home service means a technician comes to you for large TVs. Registration pre-confirms eligibility - so service is dispatched faster.
Bawte Consumer Guide
TV manufacturers don't replace panels for a single dead or stuck pixel. Most have minimum thresholds defined in their warranty documentation. Samsung's standard is typically 5+ dead pixels. Sony and LG have similar policies.
If you have fewer dead pixels than the threshold, the claim may be denied at the assessment stage. Document all dead pixels before calling (photograph the screen showing a solid gray background) so you have evidence if the issue worsens.
Bawte keeps your TV and home theater documentation ready - serial number, purchase date, warranty status - shareable with support in seconds.
Registered TVs have purchase date on file - in-home service is dispatched faster when eligibility is pre-confirmed. If you're registered with Bawte, your serial number, model, purchase date, and warranty type are shareable in seconds to the support representative.
Registration documents your purchase date - eligibility is pre-confirmed when you call support. In-home service dispatched faster.
Share serial number, model, and purchase date with support in one tap from Bawte - no searching through email or settings menus.
TV and AV equipment recalls happen. Bawte monitors all registered components for CPSC recall notices automatically.
Bawte stores complete home theater documentation - TVs, soundbars, receivers, and projectors - with warranty status for every component.
Connect →UMich UMTRI-2015-26: Consumer Product Registration Behavior Study, University of Michigan Transportation Research Institute, 2015.
Registria/GlobeNewswire: Consumer Product Registration Survey, 2017.
Magnuson-Moss Warranty Act, 15 U.S.C. §§ 2301–2312.