Body impressions, coil failures, and foam separation are often covered. Here's how to document and file a mattress warranty claim.
Mattress warranty coverage typically includes: visible body impressions or sagging exceeding the specified threshold (usually 1–1.5 inches measured on a flat surface without a person on the mattress), broken or bent coil springs, foam layer separation from the base, split seams in the cover, and manufacturing defects in the comfort layers.
Warranty coverage does NOT typically include: normal body impressions below the threshold, comfort preference changes, stains, physical damage, or sagging caused by an inadequate foundation. A proper foundation or box spring is often required - claims may be denied if the mattress was on an incompatible base.
Before filing, measure the body impression depth. Use a straight edge (long board or level) across the top of the mattress and measure the depth of the lowest point with a ruler. Photograph this measurement clearly - it is the primary evidence for a claim. The mattress must be on a flat surface without bedding.
Contact the brand's warranty department with your serial number (from the law tag), purchase date, and measurement documentation. Registered owners provide serial and email - purchase date is already on file. Unregistered claimants need to provide purchase documentation separately.
Measure the sag. Photograph the measurement. Registered owners already have the purchase date on file - unregistered owners still need to find it.
Bawte Consumer Guide
After submitting documentation, brands typically review within 5–15 business days. The outcome is usually a replacement mattress at no cost, though some brands offer a prorated credit for claims beyond the first few years. Full replacement is most common within the first 3–5 years; prorated terms apply later in the warranty window.
Replacement mattresses are typically the current equivalent model, which may have a different feel than the original. Note this when filing - some consumers prefer to claim a different model at the same price point.
Register today so your purchase date is on file when the body impression finally exceeds the threshold.
A mattress warranty claim at year 8 is straightforward when your serial number and purchase date are in Bawte. No receipt hunting, no contacting the retailer - just your documentation of the defect and your registration confirmation.
Bawte stores your serial number and purchase date permanently - ready for claims in year 2 or year 18.
Get reminded before warranty terms change (e.g., from full to prorated) so you can assess and file while terms are most favorable.
Two minutes and your mattress registration is permanent. Law tag serial number is all you need.
Two minutes now. Purchase date on file for the full 10–25 year warranty window.
Connect →University of Michigan Transportation Research Institute. (2015). UMTRI-2015-26: Consumer Product Registration Study.
Registria / GlobeNewswire. (2017). Product Registration Trends Report.
U.S. Consumer Product Safety Commission. (2024). cpsc.gov.