Screen failures, keyboard defects, and battery issues are often covered. Here's how to claim warranty service from any major laptop brand.
Standard 1-year laptop warranties cover manufacturing defects: dead pixels and backlight failures in displays, keyboard key failures, USB and charging port defects, battery cells not meeting rated specifications, trackpad malfunctions, and logic board failures from manufacturing causes.
Physical damage (dropped screens, liquid damage, bent chassis) is not covered by standard warranties. Some extended plans (AppleCare+, Dell ProSupport) add accidental damage coverage for an additional fee.
Apple: Apple Support (support.apple.com), start a service request, select your device by serial number. Apple checks warranty status automatically. Options: mail-in service, Genius Bar appointment, or Apple Authorized Service Provider visit.
Dell: Contact Dell Support (support.dell.com), enter your service tag (Dell's term for serial number). Dell dispatches a technician for in-warranty on-site service for most systems, or offers mail-in. HP: HP Support (support.hp.com), enter serial number. HP offers mail-in or on-site service depending on the support tier purchased.
A laptop warranty claim starts with a serial number. Registered owners already have it on file. Everyone else has to find it first.
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Document the failure with screenshots or video before shipping. Note the OS version, when the issue started, and whether it is consistent or intermittent. For display issues, a photograph in a darkened room is most effective. For keyboard issues, list the specific keys affected.
If a claim is initially denied, ask specifically which warranty clause excludes the failure. Many initial denials are reversed when the customer provides more documentation or asks for supervisor review.
Register your laptop today so your serial number is ready the moment a screen or keyboard issue appears.
Registered owners have their serial number, model, and purchase date on file. The claim process starts immediately - no documentation hunting. Bawte keeps your laptop registration permanently accessible from any device.
Bawte stores your laptop serial number and purchase date permanently - ready for any warranty claim.
Get reminded before your standard warranty expires so you can address developing issues while still covered.
Serial number from settings, 90 seconds to register. Warranty and recall protection active immediately.
90 seconds now. Zero documentation hunting when your screen fails at month 11.
Connect →University of Michigan Transportation Research Institute. (2015). UMTRI-2015-26: Consumer Product Registration Study.
Registria / GlobeNewswire. (2017). Product Registration Trends Report.
U.S. Consumer Product Safety Commission. (2024). cpsc.gov.