Burner failures, firebox rust, and controller malfunctions are often covered under warranty. Here's how to claim it.
The most common grill warranty claims involve burner burnthrough (premature corrosion), firebox rust-through on steel grills, electronic ignition failures, controller malfunctions on pellet grills, and cast iron grate cracking. These failures are covered under most manufacturer warranties when they occur within the warranty period from manufacturing defect, not from misuse.
Contact the brand's customer support via phone, chat, or email. Have your serial number, model number, and purchase date ready. If you registered through Bawte or the manufacturer site, these are already on file - the support rep can pull your record by email address alone.
Describe the failure specifically. For burner burnthrough, note which burner and how many seasons it has been used. For electronic ignition, describe whether it clicks without igniting or shows no response. Photos of the failure are almost always requested and significantly speed up the assessment.
Warranty claims start with a serial number. Registered owners already have it on file. Everyone else has to go looking.
Bawte Consumer Guide
In-warranty claims typically result in a shipped replacement part (burner, grate, igniter, controller) with installation instructions. For pellet grill controller failures, brands often provide a replacement unit and a technician phone walkthrough for installation. Full unit replacement is rare but happens for major structural failures within the warranty window.
Processing time is typically 3–10 business days for part shipment. Seasonal volume (spring and summer) can extend this. Escalate to a supervisor if your initial claim is denied for a failure that appears covered under your warranty terms.
Register your grill today so your serial number is ready the moment a burner fails or the firebox rusts through.
Bawte keeps your grill registration permanently on file. When a burner fails three summers from now, your serial number and purchase date are already in the system. The claim process starts in seconds, not after a receipt hunt.
Bawte stores your serial number, model, and purchase date - ready when you need to file a claim.
Get notified before your burner or parts warranty expires so you can address developing issues in time.
Register in 60 seconds by scanning the QR code on your grill. Warranty and recall protection start immediately.
Two minutes now. Years of simplified warranty claims. Your serial number will be on file when you need it.
Connect →University of Michigan Transportation Research Institute. (2015). UMTRI-2015-26: Consumer Product Registration Study.
Registria / GlobeNewswire. (2017). Product Registration Trends Report.
U.S. Consumer Product Safety Commission. (2024). cpsc.gov.